'A week ago, this review had a different beginning. The first sentence was ‘Let’s begin with bridges’. And we’ll get to the bridges. But as I’m writing, at the end of a long day with my kids at home, I hear Leigh Sales giving kindness a plug on the 7:30 Report. I’ve already muted a Facebook Group called The Kindness Pandemic. A lot of the stories being told on The Kindness Pandemic were hopeful and heart-warming. But small acts of kindness just aren’t doing it for me.' (Introduction)