'It was a Wednesday afternoon when the call came. A distraught and grief-stricken message was left, by a mother; her daughter had just passed away. I was struck with shock and disbelief. I had to sit down. I composed myself to return the call, sat on the edge of a small garden bed in the midst of concrete buildings and joined up walkways. I took some deep breaths...I rang... the phone went straight to message bank where I left a quavering message in an attempt to hide my own shock and grief from a mother who has just lost her daughter.' (Publication abstract)