'I got the trolley out of the van while Rhonda, at the nursing home's front door entry console, buzzed the night staff. In the daytime we'd go to a side door, but it was after 11pm and the elderly were unlikely to be around.
'Rhonda leaned close to the speaker. "Hi, funeral home staff here to remove a resident."
'A young Filipina woman--more like a girl-- met us at the door. I looked at her badge: Maria, Registered Nurse. I pushed the trolley as we followed her through the quiet corridors. The ancient citizenry were tucked safely in bed. The occasional room had a television on; I could hear the murmur behind the closed doors.' (Introduction)